Sometimes we just may have to deal with the reality that one or more of the items we purchase may need to be returned or exchanged. Here are some tips to remember:
- Keep your receipt. It cannot be stressed enough that your receipt is important. It is your proof of purchase. In the event that you may need to exchange or return an item, the receipt is the first document that is required of you so don’t throw it away.
- Inspect your receipt. Your receipt should have on it, the name, address of and contact number for the business place, the date and time of purchase and a brief description of the item(s) purchased and their price(s).
- You have the right to redress if it is not of merchantable quality. This means that the item is defective and/or cannot function for the purpose for which it is intended or the description of the item that you purchase is false or misleading. The store owner is under NO OBLIGATION to offer redress for “regret buys”.
- If an item is not of merchantable quality, you can receive redress through a full refund of the cost of an item, an exchange where the item is replaced with a similar product, the repair of the item or a credit note to the value of the item.
- Under the Adverse Trade Practice Order 2000, IT IS ILLEGAL FOR A STORE OWNER TO HAVE “NO REFUND/NO EXCHANGE” PRINTED ON THE RECEIPT OR DISPLAYED ANYWHERE IN THE STORE. Persons who encounter this can report any such instances to the Consumer Affairs Division at its toll free line at 800-4277 (4CPS), the CAD’s Facebook page Consumer Affairs Division T&T, website www.consumeraffairs.gov.tt or email consumeraffairs@gov.tt
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